Privacy policy

In accordance with the provisions established by the Spanish Law of Protection of Personal Data (15/1999), dated December 13th, we would like to inform you that the personal information collected from this website will be included in files belonging to LUXURY HOTEL MANAGEMENT, S.L.U. (hereinafter Palacio Ca Sa Galesa) with their registered office at C/ Miramar 8, 07001 Palma de Mallorca, Balearic Islands, Spain. Generally speaking, the fields in the forms to be found on the website marked as ‘required’ have to be completed for booking requests to be attended to properly.

** 1. PURPOSES OF THE PROCESSING AND ANTICIPATED TRANSFERS OF DATA**

BOOKINGS: Personal information collected in the course of handling booking requests shall be treated in such a way as to facilitate management both of these and our contact with customers and guests, as well as for statistical purposes and for the improvement of the quality of our services. You give your express consent for details of your bank account to be used to meet any penalty fees incurred in the event of cancellations or no-shows, as set out in the conditions for the room rate in question. The handling of your bookings necessarily involves the treatment of your data indicated above so that, in the case of an objection to this, the booking process cannot be completed. Should your booking include accessory services provided by third parties, these providers will be supplied with the personal information necessary to complete the reservation, and for this purpose only.CONTACT Form: The personal information you provide us with will be treated so as to enable your request to be processed or to deal with your suggestions or complaints, as well as to improve the quality of our website and of our services.

2. PROCESSING OF PERSONAL DATA FOR COMMERCIAL ENDS:- If you so stated when you provided us with your personal information or if you have asked to receive the Newsletter, your data will be processed in order to keep you informed, including by electronic means, of news and special offers from the Hotel Palacio Ca Sa Galesa. You are expressly informed that the emailing platform that we use to send our bulletins is provided and operated by The Rocket Science Group, LLC (MailChimp) whose registered office is in the United States. This organisation complies with the principles of the Safe Harbor scheme and so, in accordance with European Commission Decision 2000/520/CE of July 26th 2000, is considered to offer adequate safeguards with respect to European requirements concerning the protection of personal data. The list of US entities that adhere to the principles of Safe Harbor is available at http://www.export.gov/safeharbor. A subscription to our Newsletter implicitly implies your consent to the communication and consequent international transfer of the email address that you have supplied us with for this purpose to The Rocket Science Group, LLC, for management and control of its emailing platform. The privacy policy applied to the processing of information by The Rocket Science Group, LLC can be accessed at: http://mailchimp.com/legal/privacy/ You may cancel your consent to receiving communications at any time, as indicated in the section below “Rights of the Interested Party”.3. THIRD PARTIES’ PERSONAL DATA.- Should you provide us with personal information of third parties, you thereby indicate that you have their full consent to this, having previously informed them of the content of this privacy policy.

4. COOKIES AND BROWSING DATA.

  • The cookies we use are anonymous and by themselves do not enable us to identify any one user in particular. We employ necessary cookies of a technical nature to be able to provide the services requested by our users, for example to enable the system to save the information they supply at each stage of the booking process. Analysis cookies are also used to measure and analyse the activity of websites and to build up a profile of users’ browsing patterns. These cookies are used to compile anonymous, aggregated statistics that help us to understand the way in which users visit websites so that these can be improved and adjusted in line with the preferences of the visitors. If you use our website without first proceeding to disable the cookies, you thereby express your consent to these cookies being set.There is more information available about the cookies used on the website in our Privacy Policy on our Home Page 5. RIGHTS OF THE INTERESTED PARTY.
    • Aggrieved parties may exercise their rights of access, correction, deletion and objection to the data contained in our records, in writing, enclosing a copy of their ID card or passport, to LUXURY HOTEL MANAGEMENT, S.L.U., at C/ Miramar 8, 07001 Palma de Mallorca, Balearic Islands, Spain.

To request cancellation of the treatment of your data for commercial use, send an email to the following email address: reservas(a)palaciocasagalesa.com (substitute “(a)” by “@”).

6. UPDATING OF OUR PRIVACY POLICY.- We reserve the right to update our privacy policy at any time due to strategic corporate decisions or compliance with possible legislative or legal changes.

Whenever there is a major change in our Privacy Policy, a notice will appear on our website, in addition to the inclusion of a notification in the channels of communication established with the users thereby affected. In any case, when your consent becomes necessary in accordance with the legislation in force, the appropriate procedures will be activated for you to able to do so.

If you have any queries or you need any clarification with regard to our Privacy Policy or the treatment of your personal data, you are welcome to contact us at the above email address.